Customer satisfaction is at the heart of our services. When you visit a salon or spa, you expect attentive care, quality results, and a pleasant experience. But what should you do if your service doesn’t meet your expectations?
At Enchanted Beauty Spa in Mendota Heights, we are dedicated to resolving any issues. If you are dissatisfied for any reason, we want your feedback and are committed to making it right. Here’s what steps you should take if you’re not satisfied with your visit.
Your Satisfaction Comes First
Every client has unique preferences and needs. What pleases one person might not work for another. That’s why we value your input and address any complaints quickly.
Your feedback is important. If you are unhappy, we want a chance to correct the situation.
Step 1: Let Us Know Within 10 Days
If you’re not pleased with your nails, notify us within 10 days of your visit. This gives us a chance to assess the service while the results are still new and address concerns while your nails are in their original condition.
Reporting issues promptly helps us solve them more effectively. Waiting too long can make it harder to identify and resolve the problem.
Why notify us within 10 days?
- Your nails are still as we left them
- We’re able to review concerns accurately
- Corrections are more manageable in this timeframe
- Prompt feedback shows genuine concern
Reach out promptly if you feel something isn’t right. We want to ensure you leave satisfied.
Step 2: We’ll Review and Correct
Once you let us know, we will evaluate the situation and provide a touch-up, adjustment, or redo if needed. All service-related corrections have no extra charge.
Here’s our approach:
- Listen to your concerns
- Examine the issue for clarity
- Decide the right remedy (touch-up, correction, or redo)
- Arrange a time for you to come in
- Make certain you are happy with the result
We aim to fix any concerns. Whether it’s a minor fix or a full redo, your satisfaction matters.
Step 3: Contact Us or Speak With a Manager
You may contact our salon by phone or talk to a manager during your next visit. We’re prepared to listen and resolve your concerns efficiently.
Ways to reach us:
- Call our team directly
- Visit and ask for a manager
- Explain your concerns and your expectations
- We will work together on a solution
Clear communication is essential. The more details you share, the better we can assist you.
Tips for a Satisfying Experience
For the best results, keep these in mind:
During your appointment:
- Clearly express what you want
- Ask questions if you’re uncertain
- Speak up if anything feels wrong during your service
- Check your nails before leaving
After your appointment:
- Follow all aftercare guidance
- Avoid activities that could harm your nails
- Contact us within 10 days if you have concerns
- Be candid about your expectations and experience
Good communication helps avoid most issues. Understanding your needs lets us provide the care you expect.
We’re Here to Support You
Your satisfaction drives everything we do. Mistakes are rare, but when they happen, we are committed to correcting them. Please let us know if you are unhappy with your visit.
📞 Call to book: (651) 372-1335
📍 Location: 772 N Plaza Dr, Mendota Heights, MN 55120
Your happiness matters to the team at Enchanted Beauty Spa.